The National Commission for Aboriginal and Torres Strait Islander Children and Young People (National Commission) uses social media to communicate, share information and engage with the community.

Please note that the National Commission is not an advocacy service and is unable to advocate on individual matters. For privacy reasons, we cannot discuss personal matters on social media. We do not record personal information shared with us via social media platforms unless required to do so in an emergency or in line with our mandatory reporting obligations.

Social media accounts 

Scammers may create fake social media accounts with our name and branding and send requests to you asking for personal identifying information. We will never ask you to provide personal information on social media.

If you are contacted by a page with our name and branding that you suspect may be a scammer, please take a screenshot and send it to enquiries@ncatsicyp.gov.au.

Acceptable Use Policy

We want to help to keep our social media accounts a safe and welcoming space for everyone, especially First Nations children and young people.

By interacting with our social media accounts, you agree with these terms of use. 

This policy is in addition to any user policy or terms and conditions imposed by the relevant social media host. Posts made by other users on our pages don't necessarily reflect the National Commission’s position.

Managing inappropriate behaviour

We reserve the right to remove inappropriate material and comments that don't comply with our policy. This includes comments that: 

  • abuse, harass or threaten others
  • use insulting, provocative or hateful language or images
  • impersonate or falsely represent any other person or organisation
  • incite hatred or discrimination based on any personal characteristic, including race, gender, marital or domestic status, disability, sexuality or age
  • make defamatory or libellous comments
  • discuss topics irrelevant to the post
  • make unsubstantiated claims against individuals or organisations
  • use material that infringes the intellectual property rights of others
  • make excessive comments on a particular issue
  • make overtly party-political commentary (for example, reference to candidates, fundraisers, support for political parties)
  • promote commercial interests, petitions, or make other unsolicited requests
  • encourage conduct that may constitute a criminal or civil offence or otherwise violate Australian law
  • provide financial advice
  • identify matters currently the subject of legal proceedings or that would break a court’s non-publication order.

We reserve the right to hide or remove any content that we consider is in breach of our policy and may also block, remove or restrict users.

If we see any comments that suggest someone wants to harm themselves or someone else, we’ll report it to the relevant authorities.

Privacy

Social media companies may collect and use any personal information you share on our pages in accordance with their own privacy policies. There are times that we are not able to control the way that they handle your personal information, and we encourage you to review their privacy statements separately.

We encourage you to protect your privacy by not sharing personal information or identifying details such as your phone number, email address, residential address, or date of birth. You should also not share images or details of other people without their permission.

While the National Commission values lived experience, we ask that you do not share personal stories or information with us via social media. We do not record personal information shared with us via social media platforms unless required to do so in an emergency or line with our mandatory reporting obligations. Comments containing identifying or sensitive information will be removed.

For more information about how the National Commission handles privacy, please see our Privacy Policy.

Moderation

We monitor our social media accounts during business hours (Monday–Friday 9 am to 5 pm AEST). 

We try to:

  • answer questions or refer to relevant information or support services
  • identify and moderate inappropriate material or comments that breach this policy.

Comments in response to content posted on our social media accounts are the responsibility of the individuals who post them. We do not endorse, support or guarantee the truthfulness, accuracy, or reliability of comments on our posts.

We recommend that you:

  • use your own judgement to evaluate the accuracy, reliability, completeness and relevance of the content and comments on our social media accounts
  • report any inappropriate content by using the reporting tool on the social media platform.

To the extent permitted by law, we do not accept legal liability arising from, or connected to, any failure to moderate content and the use or reliance of information contained in content or comments.

Third party information

Third parties may share information on our social media accounts. Content or comments posted by third parties on our social media accounts does not necessarily imply any endorsement, agreement or acceptance by us of the views expressed in that content. 

We may also share content from third parties such as other departments or organisations. 

While we aim to share accurate and reliable information, we cannot guarantee the accuracy, reliability, currency or completeness of any third-party content. We encourage users to verify information independently and contact us with any concerns.

Intellectual property

You must not post material that infringes intellectual property laws on our social media accounts. This includes things like art, images, written work, and ideas that belong to someone else.

By sharing content with us, you confirm that it is your own intellectual property and that you grant us a royalty-free, irrevocable licence to use and share it. You must:

  • obtain any necessary permission, authorisation, licence, and consent, or payment of any royalties or other fees for the use of materials owned by others
  • understand that any materials shared on our social media accounts will not protect you against loss, misuse or alteration by third parties.

Accessibility

We aim to share content on our social media accounts that is accessible and inclusive for all users. 

This includes writing in plain language and providing alt text, captions, and links to alternative formats where available. Learn more about accessibility.

Contact

We welcome constructive comments and discussion on our social media channels. 

If you have an enquiry, you can: